Identifying the Challenges of Applying Artificial Intelligence (AI) in Managing Organizational Crises (A Case Study: Public Organizations in the City of Kermanshah)

Document Type : Research Paper

Authors

1 university o Ilam

2 university of Ilam

10.22104/jtdm.2025.6713.3266

Abstract

The aim of the present research was to identify the challenges of using artificial intelligence in the management of organizational crises (case study: managers and employees of government organizations in Kermanshah). This research was of an applied type and in terms of its nature, it was an exploratory mix (qualitative-quantitative) and the method of data collection was in the qualitative part of experts' opinions using the Delphi method, and in the quantitative part, a researcher-made questionnaire was used. The statistical population of this research in the qualitative part included 17 experts from faculty members and experts in the field of management and in the quantitative part 11400 people from managers and employees of Kermanshah city, the sample size of this research is 384 people according to Morgan's table. Sampling in the qualitative section as It is purposefully snowballed and in a small part randomly done. The data collection tool in the qualitative part was the Delphi method checklist and in the quantitative part, the questionnaire was based on the Delphi output. Data were analyzed using confirmatory factor analysis. The results showed that the artificial intelligence model in crisis management of organizations includes 9 main variables and 28 dimensions

Keywords

Main Subjects

Files

History

  • Receive Date: 21 January 2024
  • Revise Date: 05 March 2025
  • Accept Date: 05 April 2025

Share

How to cite

Statistics