ارائه چارچوب مدیریت دانش در شرکت‌ها متناسب با نوآوری باز با روش فراترکیب

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، سیاست‌گذاری علم و فناوری، دانشکده مدیریت، دانشگاه تهران، تهران.

2 عضو هیئت‌علمی، گروه مدیریت صنعتی، دانشکده مدیریت، دانشگاه تهران. تهران.

3 عضو هیئت‌علمی، گروه مدیریت فناوری اطلاعات، دانشکده مدیریت، دانشگاه تهران، تهران.

4 عضو هیئت‌علمی، دانشگاه پیام نور، تهران.

چکیده

امروزه با پیشرفت فناوری و توسعه‌ نسل چهارم صنعت از یک‌سو و حرکت بنگاه‌ها به ­سمت کسب درآمد از اقتصاد دانش‌بنیان از سوی دیگر، بنگاه‌ها مجبورند به ­سمت نوآوری باز حرکت کنند. براین‌اساس ساختار مدیریت دانش شرکت نیز می‌بایست متناسب با نوآوری باز طراحی ‌شود. هدف اصلی پژوهش حاضر، دستیابی به چارچوبی برای تعیین ویژگی‌های ساختاری مدیریت دانش متناسب با نوآوری باز در سطح بنگاه است. دراین‌راستا ابتدا پیشینه موجود در 50 سال اخیر در پایگاه وب‌آف‌ساینس بررسی شد و در ادامه از 256 مقاله یافت‌‌شده، 34 مقاله با غربالگری برای مطالعه ‌با روش فراترکیب انتخاب شدند. با تحلیل محتوای مقالات منتخب 55 کد، 16 مضمون و 4 مقوله استخراج شد. براین‌اساس مقوله‌های مستخرج شامل 1) ایجاد زیرساخت‌های فناورانه و مدیریت دانش، 2) کشف پایه ‌دانشی مشترک و بهره‌برداری از نظام دوسوتوانی یادگیرنده، 3) حمایت از مالکیت فکری و حراست از دانش مشترک و 4) بهبود مستمر عملکرد سازمانی مدیریت دانش می‌باشند که سه مقوله اول پیش‌نیاز ایجاد مقوله چهارم هستند. از این الگو می‌توان به‌منظور بهبود و متناسب‌سازی نظام ‌مدیریت دانش در بنگاه‌های متمرکز بر نوآوری‌ باز استفاده ‌کرد. همچنین چارچوب ارائه‌شده می‌تواند در طراحی مشوق‌های دولتی نوآوری باز به‌عنوان ملاک ارزیابی نظام مدیریت دانش برای تشخیص بنگاه‌های شایسته حمایت مورداستفاده قرار گیرد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

A Framework for Knowledge Management for Open Innovation with Meta-synthesis Method

نویسندگان [English]

  • Khadija Balweh 1
  • Fatemeh Saghafi 2
  • Mohammad Mousakhani 3
  • Amir Houshang Tajfar 4
  • Ali Mohaghar 2
1 Ph.D. Candidate, Science and Technology Policymaking, Faculty of Management, University of Tehran, Tehran, Iran.
2 Faculty Member, Department of Industrial Management, Faculty of Management, University of Tehran, Tehran, Iran.
3 Faculty Member, Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran.
4 Faculty Member, Payam Noor University, Tehran, Iran.
چکیده [English]

Nowdays, technology progress and development of the industry 4.00, and the new approach in idustry that concentrate in earning money from the knowledge-based economy, has resulted in designing knowledge management strategy based on the open innovation model. The main objective of this paper is to introduce a framework for knowledge management aligned with the model of open innovation at the enterprise level. To this end, the literature of the last 50 years on the WoS database is reviewed, and 34 articles were selected (out of 256 articles ) by the meta-synthesis method. By reviewing and analyzing their content, 55 codes, 16 themes, and 4 categories were extracted. These categories are: 1) creating technological infrastructure and knowledge management infrastructure, 2) Finding the common knowledge base and incorporating the ambidextrous approach for corporate learning, 3) supporting intellectual property and protecting shared knowledge, and 4) continuous improvement of organizational knowledge management performance. The first three categories can lead to the fourth. The results can be used to improve and adapt the knowledge management system in firms that focus on open innovation. It can be used as a criterion for evaluating the knowledge management system of companies seeking support in designing government incentives to encourage open innovation.

کلیدواژه‌ها [English]

  • Ambidexterity
  • Technological infrastructure
  • Knowledge collaborations
  • Organizational performance
Agostini, L., Nosella, A., Sarala, R., Spender, J. C., & Wegner, D. (2020). Tracing the evolution of the literature on knowledge management in inter-organizational contexts: A bibliometric analysis. Journal of Knowledge Management, 24(2), 463-490. https://doi.org/10.1108/JKM-07-2019-0382
Aloini, D., Lazzarotti, V., Pellegrini, L., & Zerbino, P. (2020). Inside-out: the forgotten side of ICT-enabled open innovation. Measuring Business Excellence, 24(1), 24-38. https://doi.org/10.1108/MBE-11-2018-0095
Amponsah, C. T., & Adams, S. (2017). Open innovation: Systematisation of knowledge exploration and exploitation for commercialisation. International Journal of Innovation Management, 21(03), 1750027. https://doi.org/10.1142/S136391961750027X
Asrar-ul-Haq, M., & Anwar, S. (2016). A systematic review of knowledge management and knowledge sharing: Trends, issues, and challenges. Cogent Business & Management, 3(1), 1127744. https://doi.org/10.1080/23311975.2015.1127744
Barros, M. V., Ferreira, M. B., do Prado, G. F., Piekarski, C. M., & Picinin, C. T. (2020). The interaction between knowledge management and technology transfer: A current literature review between 2013 and 2018. Journal of Technology Transfer, 45(5), 1585–1606. https://doi.org/10.1007/s10961-020-09782-w  
Behera, D. K., Das, M., & Swetanisha, S. (2019). Predicting users’ preferences for movie recommender system using restricted Boltzmann machine. In H. S. Behera, J. Nayak, B. Naik, & A. Abraham (Eds.), Computational intelligence in data mining - Proceedings of the international conference on CIDM 2017 (pp. 759-769). Springer. https://doi.org/10.1007/978-981-10-8055-5_67
Bernsteiner, R., Strasser, J., Ploder, C., Schlögl, S., & Dilger, T. (2019, July). Knowledge governance helps minimizing the risks of external knowledge transfer. In L. Uden, I. H. Ting, & J. M. Corchado (Eds.), International conference on knowledge management in organizations - KMO 2019: Knowledge management in organizations (pp. 379-391). Springer. https://doi.org/10.1007/978-3-030-21451-7_33
Bican, P. M., Guderian, C. C., & Ringbeck, A. (2017). Managing knowledge in open innovation processes: An intellectual property perspective. Journal of Knowledge Management, 21(6), 1384-1405. https://doi.org/10.1108/JKM-11-2016-0509
Brown, P., Bocken, N., & Balkenende, R. (2020). How do companies collaborate for circular oriented innovation? Sustainability, 12(4), 1648. https://doi.org/10.3390/su12041648  
Chaurasia, S. S., Kaul, N., Yadav, B., & Shukla, D. (2020). Open innovation for sustainability through creating shared value-role of knowledge management system, openness and organizational structure. Journal of Knowledge Management, 24(10), 2491–2511. https://doi.org/10.1108/JKM-04-2020-0319 
Chesbrough, H., Vanhaverbeke, W., & West, J. (2006). Open innovation: Researching a new paradigm. Oxford University Press on Demand.
Daneshvar, O., Saghafi, F., mosa khani, M., & Dastranj, N. (2020). Identifying motivation patterns of the experienced knowledge workers to promote innovation (Iran Telecommunication Research Center (ITRC) as a Case Study) [In Persian]. Journal of Technology Development Management, 7(4), 63-95. https://10.22104/jtdm.2020.4099.2465
Dezi, L., Santoro, G., Monge, F., & Zhao, Y. (2018). Assessing the impact and antecedents of university scientific research on firms' innovation commercialisation. International Journal of Technology Management, 78(1-2), 88-106. https://doi.org/10.1504/IJTM.2018.093937
Drewniak, R., & Karaszewski, R. (2020). Diffusion of knowledge in strategic alliance: Empirical evidence. International Entrepreneurship and Management Journal, 16(2), 387-416. https://doi.org/10.1007/s11365-019-00589-2
Ebrahimi Lame, N., Saghafi, F., & Gholipour, M. (2021). A novel movie recommendation system with Iterated Truncated Singular Value Decomposition (ITSVD) [In Persian]. BI Management Studies, 10(38), 173-199. https://dx.doi.org/10.22054/ims.2022.14215
Faccin, K., Wegner, D., & Balestrin, A. (2020). How to orchestrate R&D networks? The role of orchestration subprocesses and collaborative practices over time. Creativity and Innovation Management, 29(1), 161-177. https://doi.org/10.1111/caim.12355
Ferreras-Méndez, J. L., Fernández-Mesa, A., & Alegre, J. (2016). The relationship between knowledge search strategies and absorptive capacity: A deeper look. Technovation, 54, 48-61. https://doi.org/10.1016/j.technovation.2016.03.001  
Ferraris, A., Santoro, G., & Dezi, L. (2017), How MNC’s subsidiaries may improve their innovative performance? The role of external sources and knowledge management capabilities, Journal of Knowledge Management, 21(3), 540-552.  https://doi.org/10.1108/JKM-09-2016-0411
George, C. H. (2014). Knowledge management infrastructure and knowledge sharing: The case of a large fast moving consumer goods distribution centre in the Western Cape [Master’s thesis, University of the Western Cape]. https://core.ac.uk/download/pdf/58915010.pdf
Greco, M., Locatelli, G., & Lisi, S. (2017). Open innovation in the power & energy sector: Bringing together government policies, companies’ interests, and academic essence. Energy Policy, 104, 316-324. https://doi.org/10.1016/j.enpol.2017.01.049
Grimsdottir, E., & Edvardsson, I. R. (2018). Knowledge management, knowledge creation, and open innovation in Icelandic SMEs. Sage Open, 8(4), 1-13. https://doi.org/10.1177%2F2158244018807320
Guerrero, M., Herrera, F., & Urbano, D. (2019). Strategic knowledge management within subsidised entrepreneurial university-industry partnerships. Management Decision, 57(12), 3280–3300. https://doi.org/10.1108/MD-10-2018-1126
Heidari, A., Yazdani, H. R., Saghafi, F., & Jalilvand, M. R. (2018). A systematic mapping study on tourism business networks. European Business Review, 30(6), 676-706. https://doi.org/10.1108/EBR-01-2017-0015
Jafari, S., Mohammadi Doorbash, Z., & Mirzaei, A. (2019). The impact of organizational inertia on innovation and innovation on performance [In Persian]. Journal of Technology Development Management, 6(4), 153-175. https://doi.org/10.22104/jtdm.2019.3227.2114
Jami Pour, M., Jafari, S. M., & Najafi, N. (2020). The framework of the success factors of open innovation implementation using meta-synthesis approach [In Persian]. Journal of Technology Development Management, 8(2), 77-115. https://doi.org/10.22104/jtdm.2020.3592.2246
Jasimuddin, S. M., & Naqshbandi, M. M. (2019). Knowledge infrastructure capability, absorptive capacity and inbound open innovation: Evidence from SMEs in France. Production Planning & Control, 30(10-12), 893-906. https://doi.org/10.1080/09537287.2019.1582097  
Jokubauskienė, R., & Vaitkienė, R. (2019). Mechanisms of customer knowledge integration in the open innovation process: Health-tech case. Measuring Business Excellence, 23(2), 136–148. https://doi.org/10.1108/MBE-11-2018-0100
Lichtenthaler, U., & Lichtenthaler, E. (2009). A capability‐based framework for open innovation: Complementing absorptive capacity. Journal of Management Studies46(8), 1315-1338. https://doi.org/10.1111/j.1467-6486.2009.00854.x
Lopes, C. M., Scavarda, A., Hofmeister, L. F., Thomé, A. M. T., & Vaccaro, G. L. R. (2017). An analysis of the interplay between organizational sustainability, knowledge management, and open innovation. Journal of Cleaner Production, 142, 476-488. https://doi.org/10.1016/j.jclepro.2016.10.083
Ludvigsen, M. S., Hall, E. O., Meyer, G., Fegran, L., Aagaard, H., & Uhrenfeldt, L. (2016). Using Sandelowski and Barroso’s meta-synthesis method in advancing qualitative evidence. Qualitative Health Research, 26(3), 320-329. https://doi.org/10.1177%2F1049732315576493
Luna-Reyes, L. F., Picazo-Vela, S.  Luna, D. E., & Gil-Garcia, J. R. (2016). Creating public value through digital government: Lessons on inter-organizational collaboration and information technologies. 49th Hawaii International Conference on System Sciences (HICSS), 2840-2849. https://10.1109/HICSS.2016.356
Manville, G., Karakas, F., Polkinghorne, M., & Petford, N. (2019). Supporting open innovation with the use of a balanced scorecard approach: A study on deep smarts and effective knowledge transfer to SMEs. Production Planning & Control, 30(10-12), 842-853. https://doi.org/10.1080/09537287.2019.1582093
Martinez-Conesa, I., Soto-Acosta, P., & Carayannis, E. G. (2017). On the path towards open innovation: Assessing the role of knowledge management capability and environmental dynamism in SMEs. Journal of Knowledge Management, 21(3), 553–570. https://doi.org/10.1108/JKM-09-2016-0403
Matricano, D., Candelo, E., Sorrentino, M., & Martínez-Martínez, A. (2019). Absorbing in-bound knowledge within open innovation processes. The case of Fiat Chrysler Automobiles. Journal of Knowledge Management, 23(4), 786–807. https://doi.org/10.1108/JKM-10-2018-0625 
Naqshbandi, M. M., & Jasimuddin, S. M. (2018). Knowledge-oriented leadership and open innovation: Role of knowledge management capability in France-based multinationals. International Business Review, 27(3), 701-713. https://doi.org/10.1016/j.ibusrev.2017.12.001
Öberg, C., & Alexander, A. T. (2019). The openness of open innovation in ecosystems–Integrating innovation and management literature on knowledge linkages. Journal of Innovation & Knowledge, 4(4), 211-218. https://doi.org/10.1016/j.jik.2017.10.005
Österle, H., Fleisch, E., & Alt, R. (2001). Business networking: Shaping collaboration between enterprises (2nd ed.). Springer. https://doi.org/10.1007/978-3-642-56502-1
Papa, A., Chierici, R., Ballestra, L. V., Meissner, D., & Orhan, M. A. (2021). Harvesting reflective knowledge exchange for inbound open innovation in complex collaborative networks: An empirical verification in Europe. Journal of Knowledge Management, 25(4), 669-692. https://doi.org/10.1108/JKM-04-2020-0300
Randhawa, K., Josserand, E., Schweitzer, J., & Logue, D. (2017). Knowledge collaboration between organizations and online communities: The role of open innovation intermediaries. Journal of Knowledge Management, 21(6), 1293–1318. https://doi.org/10.1108/JKM-09-2016-0423
Raudeliuniene, J., Albats, E., & Kordab, M. (2020). Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies. Journal of Knowledge Management. 27(4), 871-898, https://10.1108/JKM-03-2020-0168
Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2018). The internet of things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136, 347-354. https://doi.org/10.1016/j.techfore.2017.02.034  
Serino, L., Papa, A., Campanella, F., & Di Gioia, L. (2020). The sourcing for collaborative knowledge translation in distributed R&D processes: a cross-regional study. Management Decision, 58(9), 2027–2048. https://doi.org/10.1108/MD-11-2019-1621
Siadati, H., & Afshari Mofrad, M. (2019). Policies for promoting open innovation [In Persian].  Journal of Science and Technology Policy, 12(2), 379-393. https://jstp.nrisp.ac.ir/article_13706.html
Simeone, L., Secundo, G., & Schiuma, G. (2017). Knowledge translation mechanisms in open innovation: The role of design in R&D projects. Journal of Knowledge Management, 21(6). https://doi.org/10.1108/JKM-10-2016-0432 
Song, S. (2002). An internet knowledge sharing system. Journal of Computer Information Systems, 42(3), 25-30, https://10.1080/08874417.2002.11647499
Sun, Y., Liu, J., & Ding, Y. (2020). Analysis of the relationship between open innovation, knowledge management capability and dual innovation. Technology Analysis & Strategic Management, 32(1), 15-28, https://10.1080/09537325.2019.1632431
Sun, Y., Tüertscher, P., Majchrzak, A., & Malhotra, A. (2020). Pro-socially motivated interaction for knowledge integration in crowd-based open innovation. Journal of Knowledge Management, 24(9), 2127–2147. https://doi.org/10.1108/JKM-04-2020-0303  
Troise, C., Matricano, D., & Sorrentino, M. (2021). Open innovation platforms: Exploring the importance of knowledge in supporting online initiatives. Knowledge Management Research & Practice, 19(2), 208-216. https://doi.org/10.1080/14778238.2020.1747368
Väyrynen, H., Helander, N., & Vasell, T. (2017). Knowledge management for open innovation: Comparing research results between SMEs and large companies. International Journal of Innovation Management, 21(05), 1740004. https://doi.org/10.1142/S1363919617400047 
Vrontis, D., Thrassou, A., Santoro, G., & Papa, A. (2017). Ambidexterity, external knowledge and performance in knowledge-intensive firms. The Journal of Technology Transfer, 42(2), 374-388. https://doi.org/10.1007/s10961-016-9502-7
Wang, C., Chin, T., & Lin, J. H. (2020). Openness and firm innovation performance: The moderating effect of ambidextrous knowledge search strategy. Journal of Knowledge Management, 24(2), 301-323. https://doi.org/10.1108/JKM-04-2019-0198  
Wu, L., & Hu, Y. P. (2018). Open innovation based knowledge management implementation: A mediating role of knowledge management design. Journal of Knowledge Management, 22(8), 1736-1756. https://doi.org/10.1108/JKM-06-2016-0238
Wu, S., Ding, X., Liu, R., & Gao, H. (2021). How does IT capability affect open innovation performance? The mediating effect of absorptive capacity. European Journal of Innovation Management, 24(1), 43–65. https://doi.org/10.1108/EJIM-02-2019-0043
Yao, J., Crupi, A., Di Minin, A., & Zhang, X. (2020). Knowledge sharing and technological innovation capabilities of Chinese software SMEs. Journal of Knowledge Management, 24(3), 607–634. https://doi.org/10.1108/JKM-08-2019-0445  
Žemaitis, E. (2014). Knowledge management in open innovation paradigm context: High tech sector perspective. Procedia-Social and Behavioral Sciences, 110, 164-173. https://doi.org/10.1016/j.sbspro.2013.12.859
  • تاریخ دریافت: 22 مرداد 1400
  • تاریخ بازنگری: 09 اسفند 1400
  • تاریخ پذیرش: 24 اسفند 1400
  • تاریخ اولین انتشار: 24 اسفند 1400